Jobid=2f699df30ea6 (0.1008)
Zoetis is looking for an Area Veterinary Manager.
The person in this role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of activity.
The Area Veterinary Manager acts as a remote and in field technical contact for designated customers (Key opinion leaders, veterinarians, veterinary practices, clinics, universities, vet nurses, pet influencers). He/she visits customers and reaches out to them by phone or via online tools, such as Teams or Zoom, email or other digital platforms and provides high quality information, technical advice, and training on the total companion animals product portfolio.
This role contributes to the overall success of Zoetis by delivering to the sales growth & market share gain targets for the designated product lines by delivering highly qualitative digital and physical training to our customers.
CORE RESPONSIBILITIES
Planning
– Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends.
– Develop and maintain account plans in collaboration with Commercial Operations, VetOps, ABM, AMs.
– Ensure customer information and call reports are continuously updated through CRM system.
– Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model and aligned with the call plan of the NL AM call plans.
– Analyse and interpret actual and potential sales and growth opportunities to support delivery of sales targets through adapted training.
Relationships
– Develop mutually beneficial and productive long-term partnerships with both key opinion leaders and our customers based on high quality account plans.
– Develop customized customer solutions utilizing all available resources, such as products, value-added services, trainings.
– Contribute to the success of the team by sharing best practices with colleagues and proactively contributing ideas.
Call and digital activities
– Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.
– Ensure clear and specific objectives exist for each individual physical or digital call.
– Deliver relevant marketing and technical messages, product information and training programmes consistent with management direction in line with Solution Selling model
– Proactively identify customer opportunities and capitalize on them.
– Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
– Accurately record call activity in the CRM system, in line with company guidance.
– Develop digital marketing and informative campaigns to outreach to customers.
– Maintain and expand digital platforms aligned with marketing strategies.
– Ensure clear and timely follow up plan is in place and actioned.
Compliance
– Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise.
– Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders.
– Manage allocated customer support budget with tight control to avoid overspends.
– Responsible for collecting, recording and reporting of post-marketing animal health adverse events (pharmacovigilance, related to a Zoetis product) in a timely manner.
KEY SKILLS
– Strong sales ability
– Strong technical expertise
– Able to understand, retain and explain product information to a detailed level
– Strong communication & influencing skills
– Builds successful and effective relationships
– A strong focus on planning, and a balance of tactical planning with day to day operational requirements
– Ability to work independently
– Drive and resilience, demonstrated with a persistent, never give up attitude.
– Confidence, likability and an authoritative personality.
– Stakeholder management – effective at using stakeholders as resources.
BEHAVIOURS
Our Colleagues make the difference
– Keep your selling skills sharp. Train, and retrain.
– Be an expert on your solutions – know them inside and out, and continue to learn.
– Use the experience from setbacks and failure to drive your future success.
Always do the right thing
– Sell what you know your customers need; what you know will work for them
– Help build the reputation of our brand by understanding and supporting the things that we stand for
Customer obsessed
– Know your vets and nurses. Know more than just their names, know their business
– Establish effective and lasting relationships with customers that build loyalty to our brand
Run it like you own it
– Ground all account plans in commercially sound thinking
– Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better
We are one Zoetis
– Give the team timely information and support that helps them to deliver their role
– Know what’s going on around the business and talk about it to your customers
– Communicate across roles, across regions, across species
TRAINING & QUALIFICATIONS
– Veterinarian preferably with relevant practical experience
– Fluent in Dutch with a good knowledge of English
– Digital expertise or strong interest
– IT literate. Able to use standard business software and communication tools.
EXPERIENCE
As either a;
– field sales representative
– technical support
– employee in the animal health industry or a related industry
– employee in a customer facing role
TRAVEL REQUIREMENT
Occasional travel within the region
Full time
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